What happens after you acquire a new customer? Do you continue to put forth the same amount of effort to keep your customers as you did to acquire them? It is not uncommon to work extremely hard to get a new customer only to quickly lose them. Yes, it is easier to lose a good customer than to get one! So make sure the new customer’s experience is a happy one. Here are some ideas to make that happen.
1. Listen to your customer’s concerns and get to understand your customer’s needs.
2. Strive to maintain a consistent level of good customer interactions.
3. Don’t take anything for granted especially – your customers . Follow thru on their requests quickly.
In conclusion, do everything that you can to make sure that your new customer’s experience is as painless as possible. Be a good listener, respond quickly to unexpected requests, and demonstrate that you have shared goals and values. In this way, you will gain your customer’s loyalty and their referrals that will promote your brand. Then, these “new customers” will also be happy they’re “your customers.”
“A customer is the most important visitor on our premises. He is not dependent on us – we are dependent on him.”
“Customer service is not a department, it’s everyone’s job.”
“Only a life lived in the service to others is worth living.”
“Every client you keep, is one less that you need to find.”
“Your customer doesn’t care how much you know until they know how much you care.”
For companies that prefer to use purchase orders, as a form of payment instead of credit cards, we are pleased to announce that we can now accept them. Simply contact our support team by email at: firstname.lastname@example.org or call us at: 770-227-0036 to get your purchase order payment account setup.
However, if you would like to be billed monthly, biannually or annually by credit card, you may still sign up for those billing options on our web site at: http://www.issuebreeze.com/pricing.php. Aexxis LLC would like to thank you, in advance, for your business and interest in IssueBreeze.
IssueBreeze is happy to announce a new trial incentive that has been added to our web site. We are now offering a free 90 day trial of IssueBreeze with no obligations. We are very confident that IssueBreeze and our support model will work for your company. Please click on the link below to sign up our 90 day free trial offer.
Building lasting customer relationship is the foundation and future of any successful business. Yet, how can it be done? One way is by providing great customer service! Great customer service is a determining factor in how long a customer will remain your customer.
According to research, the average person who has a bad service experience tells at least nine others about it, and 13% of complainants relate their experience to more than 20 other people. Don’t let that happen when your
customers talk about your company! Keep your customers happy by handling their requests is a timely and professional manner.
IssueBreeze will automate your business processes, enforce workflow logic, create escalations and reminders of important tasks. It can be used for all kinds of issues, projects and tasks. Each request, project or task will get the proper visibility required to ensure action and accountability in your organization.
Whether your business is a new start-up or an existing business, IssueBreeze will help you to improve your customer relationships. Don’t leave the foundation or the future of your business to chance. Build lasting customer relationships with IssueBreeze!
Values make us who we are! With that said, it is important that we reflect those values in the things that we create, and support. Here are some of the values that we feel makes IssueBreeze an outstanding help desk and ticketing system and a pleasure to support.
Excellence – Our commitment to excellence can be seen in our constant improvement activities. Our software designers and engineers proactively improve IssueBreeze with free updates and enhancements on a quarterly basis. We value our customer’s feedback and we look forward to your suggestions.
Integrity – The integrity of your data is of utmost importance to us. IssueBreeze’s Access Control List and User Security roles ensure that the proper permissions and access rights are available and can be granted to each system user as needed. We back your data up in two data centers located in different geographic States: Georgia and North Carolina. We always strive to keep our commitments and promises to our customers.
Teamwork – IssueBreeze supports a strong collaborative work environment so that all parts of your organization can communicate in a manner that does not duplicate their efforts or resources. We firmly believe that when everyone is on the same page and working as a team, great things will happen.
Respect – Our goal is to treat every customer with dignity, fairness and impartiality. We encourage you to call us as often as necessary because we enjoy working with and supporting our customers. There are a number of different ways for you to contact us: by phone, fax, email, or live link chat. We believe that by mutual respect, open conversations and professionalism we can grow and overcome any obstacles together.
So please consider us for your customer service and help desk needs. We will be happy to give you a free demo of IssueBreeze and its awesome features. You may also try IssueBreeze for 90 day free of obligation! We are convinced that IssueBreeze will meet and exceed your customer satisfaction expectations.