1. Your most unhappy customers are your greatest source of learning.
Bill Gates
2. Spend a lot of time talking to customers face to face. You’d be amazed how many companies don’t listen to their customers.
Ross Perot
3. It helps a ton when you learn people’s names and don’t butcher them when trying to pronounce them.
Jerry Yang
4. The more you engage with customers the clearer things become and the easier it is to determine what you should be doing.
John Russell, President, Harley Davidson
5. There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.
Sam Walton, Founder of Wal-Mart
I really like your quote posts. They can definitely inspire. The first one here, the one by Bill Gates, is really true. It’s great to hear an incredibly successful person say that listening to the customers is always a great idea.