IssueBreeze has an advanced search system that allows you several options for locating the data you are searching for. The primary search is located on the far right hand side of the Main Menu bar as seen below. The Quick Find will search all of the listed records simultaneously and searches every field in each of those records.
You can perform a search in the Quick Find box in a couple of ways:
1. A simple search can consist of any value you would like to search all fields for. For example, if you wanted to find all instances of records containing the name John Smith you could simply enter “John Smith” into the box. The Global Search will find any record that contained the name “John Smith” within all of the forms simultaneously. These results can be viewed by clicking on each of them in the Quick Find Results window.
2. A more advanced search can be run by using identifiers in your search. The syntax for an advanced search is “FORM=formname FIELD fieldname=value (see below for Search Fields by Form). For example, if you only wanted to search records where John Smith was the resolver you would enter: FORM = Queue FIELD resolver=John Smith, or if you wanted to run a search for all records where John Doe is the manager you would enter: FIELD manager=Jane Doe.
3. You can also use operators such as AND and OR. For example, if you wanted to find all records containing both John Smith and Jane Doe you could simply enter: John Smith AND Jane Doe. If you wanted to search all records that had either John Smith or Jane Doe as resolver, you would enter: FORM = Queue FIELD resolver=John Smith OR Jane Doe.
So as you can see, IssueBreeze makes searching a breeze! We hope that this post will help you to “find” what you are looking for in IssueBreeze. For more information on IssueBreeze search feature go to: http://help.issuebreeze.com/.
